Sometimes things go wrong. When they do, we want to hear about it early and put it right fairly. This page explains how.
We would rather hear about a problem than have you live with it. This policy sets out how to raise a complaint, what we do with it and how long each step takes, so the process is clear and we can be held to it.
Raise a complaint by email:
Email: send your complaint to complaints@globalwinwin.com
So it reaches the right person quickly, use this subject line:
Subject: Complaint – [Your Name]
And include in the email:
You should be able to raise a concern without worrying about the consequences. We do not tolerate any form of retaliation against anyone who complains in good faith.
We keep you informed at every step and tell you about any delay. Once a complaint is resolved, you get a summary of what we did about it.
Complaints are how we find out what to fix. Thank you for raising yours, and for your patience while we work towards a fair outcome.